Redesigning mortgages: how we’re doing it
Mortgages are a problem. We set out to solve them. When Habito launched in 2015, we started with the process – giving customers the best possible experience of getting a mortgage.
In 2018, we got our lending licence from the FCA, and set out to solve the mortgages themselves, not just the experience around them.
This is something no-one has ever done before. To do it, we had to start from scratch.
Our engineers, product people, designers and researchers have spent the last 18 months working on a brand new lending platform, designed entirely around the customer.
We’ve automated more parts of the process than ever before. Our automatic fraud checks keep things safe for customers. Integrating our system with solicitors keeps everything transparent and reduces the amount of documents we need. Even when we do manual valuations, they’re then instructed automatically. And we’ve created an Instant Decision, powered by technology, that’s stronger than almost all lenders’ decisions in principle.
That minimises human error, makes the process much faster, and gives customers more certainty.
We’re launching with a range of buy-to-let mortgages, but it’s only the beginning. This is how all mortgages should be from now on. Designed to benefit customers, not the industry.